Terms of service

Terms of Service

Welcome to Sylvra! The terms "we", "our" and "us" refer to Sylvra. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, as a customer, with a personalised shopping experience (the "Services"). Sylvra is powered by Shopify, which enables us to provide the Services.

The Terms of Service below, along with all related policies (the "Terms"), describe your rights and responsibilities when using the Services.

Please read these Terms carefully, as they contain important information about your legal rights, including disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not accept these Terms or our Privacy Policy, you must not use or access our Services.

SECTION 1 – ACCESS AND ACCOUNT

By accepting these Terms of Service, you confirm that you are at least the age of majority in your country of residence, and you give us permission for any minor dependants in your care to use the Services on devices you own, purchase or manage. To use the Services — including browsing or purchasing from our online store — you may be asked to provide certain information such as your email address, billing, payment and shipping details. You confirm that all information you provide is accurate, current and complete, and that you have the right to provide it. You are solely responsible for maintaining the security of your account credentials and all activity under your account. You may not transfer, sell, assign or grant your account to another person.

SECTION 2 – OUR PRODUCTS

We have worked to provide an accurate representation of our products and services. However, please note that colours or appearance may differ slightly from how they appear on your screen, due to your device type, settings and configuration. We do not guarantee that the appearance or quality of products will meet your expectations or match exactly what is shown in our store. Product descriptions may be changed at any time without notice, at our sole discretion. We reserve the right to remove any product at any time and may limit quantities to any person, geographic area or jurisdiction.

SECTION 3 – ORDERS

When you place an order, you are making an offer to purchase. Sylvra reserves the right to accept or refuse your order for any reason. Your order is not accepted until Sylvra confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as we may not be able to accommodate cancellation requests once an order has been accepted. If we do not accept, modify or cancel an order, we will attempt to notify you using the email, billing address or phone number provided at the time of ordering. Returns and exchanges are only accepted in accordance with our Returns Policy. You confirm that your purchases are for personal or domestic use and not for commercial resale or export.

SECTION 4 – PRICING AND BILLING

Prices, discounts and promotions may change without notice. The price charged for a product will be the price in effect at the time the order is placed, as shown in your order confirmation email. All prices are displayed in GBP (£). Shipping and handling fees, and any applicable customs or import charges, are shown separately at checkout. Prices in our online store may differ from those offered by third parties. We may offer promotions from time to time that affect pricing and are governed by separate terms; in the event of conflict, the promotional terms will prevail. You agree to provide accurate, complete and current purchase, payment and account information for all transactions.

SECTION 5 – SHIPPING AND DELIVERY

We aim to dispatch your orders as quickly as possible. Shipping timeframes are estimates provided by our delivery partners and are not guaranteed. We are not responsible for delays caused by carriers, customs processing or events beyond our control. In the event of a lost or damaged parcel during transit, we are committed to finding a prompt resolution — either a replacement or a full refund — in line with your rights under the UK Consumer Rights Act 2015.

SECTION 6 – INTELLECTUAL PROPERTY

Our Services — including all trademarks, trade names, text, displays, images, graphics, product reviews, videos and audio, and the design, selection and arrangement thereof — are the property of Sylvra, its affiliates or its licensors, and are protected by patent, copyright and other intellectual property laws. These Terms permit you to use the Services for personal, non-commercial purposes only. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store or transmit any material from the Services without our prior written consent.

SECTION 7 – OPTIONAL TOOLS

You may have access to third-party tools provided as part of the Services, which we do not monitor and over which we have no control or influence. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranty, representation or condition of any kind. We disclaim all liability arising from or related to your use of optional third-party tools.

SECTION 8 – THIRD-PARTY LINKS

The Services may contain links or hyperlinks to third-party websites. We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites. If you choose to leave our Services to access such content, you do so at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Sylvra is powered by Shopify, which enables us to provide the Services. However, all sales and purchases made in our store are made directly with Sylvra. By using the Services, you acknowledge and agree that Shopify bears no responsibility for any aspect of the transactions between you and Sylvra.

SECTION 10 – PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy. By using the Services, you confirm that you have read and understood our Privacy Policy. As the Services are hosted by Shopify, Shopify also collects and processes certain personal information in connection with your use of the Services in order to provide and improve them.

SECTION 11 – FEEDBACK

If you submit, upload, post, email or otherwise transmit ideas, suggestions, feedback, reviews, proposals or other content, you grant us a perpetual, worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display that content on any medium and for any purpose. You are solely responsible for any feedback you submit and its accuracy.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Information on or within the Services may occasionally contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability. We reserve the right to correct any errors, inaccuracies or omissions, and to modify or update information or cancel orders where information is inaccurate, at any time and without notice.

SECTION 13 – PROHIBITED USES

You may only access and use the Services for lawful purposes. You may not use the Services, directly or indirectly, for any illegal or malicious purpose, or in violation of any applicable local, national or international law or regulation. We reserve the right to suspend, disable or terminate your account at any time without notice if we determine that you have breached any part of these Terms.

SECTION 14 – GOVERNING LAW

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from or relating to these Terms shall be subject to the jurisdiction of the courts of England and Wales. Nothing in these Terms affects your statutory rights as a UK consumer.