Privacy policy

PRIVACY POLICY
Last updated: 25 August 2026

Sylvra operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Sylvra is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. We may collect or process the following categories of personal information:

Contact details including your name, address, billing address, shipping address, phone number, and email address.
Financial information including credit card, debit card, payment card information, transaction details and other payment details.
Account information including your username, password, security questions, preferences and settings.
Transaction information including the items you view, put in your cart, purchase, return or cancel.
Communications with us including information you include when sending a customer support inquiry.
Device information including information about your device, browser, IP address, and other unique identifiers.
Usage information including information regarding your interaction with the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you when you visit or use the Services, communicate with us, or otherwise provide us with your personal information
  • Automatically through the Services via cookies and similar technologies
  • From our service providers who collect or process your personal information on our behalf
  • From our partners or other third parties

How We Use Your Personal Information

We may use personal information for the following purposes:

  • To process your payments, fulfil your orders, arrange shipping, and facilitate returns and exchanges
  • To send notifications related to your account and orders
  • To create a customised shopping experience and recommend products
  • To send marketing communications, only where you have given your consent
  • To detect and prevent fraud and protect security
  • To comply with applicable legal obligations

How We Disclose Personal Information

We may disclose your personal information to:

  • Shopify and third-party vendors who perform services on our behalf (payment processing, shipping, cloud storage, customer support)
  • Business and marketing partners to provide advertising services
  • Third parties where required by law or to enforce our terms

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy. You may also exercise certain rights with respect to your personal information via the Shopify Privacy Portal.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information about children under the age of 18.

Security and Retention

We take reasonable measures to protect your personal information. How long we retain your information depends on factors such as whether we need it to maintain your account, provide Services, comply with legal obligations, or resolve disputes.

Your Rights (UK GDPR)

As a UK resident, you have the following rights regarding your personal data:

  • Right to access personal information we hold about you
  • Right to request deletion of your personal information
  • Right to request correction of inaccurate information
  • Right of portability — to receive a copy of your data
  • Right to object to or restrict processing
  • Right to withdraw consent at any time

You may also have the right to lodge a complaint with the UK data protection authority:
Information Commissioner's Office (ICO) — ico.org.uk

International Transfers

Sylvra is operated from France (European Economic Area). Your personal data may be transferred between the EEA and the United Kingdom. The UK has been recognised by the European Commission as providing an adequate level of data protection, and such transfers are therefore made on that basis.

Data may also be transferred to and stored in other countries by our service providers (including Shopify). Where required, we rely on recognised transfer mechanisms such as Standard Contractual Clauses.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post the revised policy on this website and update the "Last updated" date.

Contact

For any questions about this Privacy Policy or to exercise your rights:
Email: contact@sylvra.co.uk
Post: Sylvra, 159 Boulevard Albert Brandenburg, 33300 Bordeaux, France