Terms of sale

Terms and Conditions of Sale

Article 1 – Purpose and Scope

These Terms and Conditions of Sale ("Terms") govern the sale of products by Sylvra ("Seller") to any consumer ("Customer"). By placing an order, the Customer accepts these Terms without reservation.

Seller details: Sylvra — 159 Boulevard Albert Brandenburg, 33300 Bordeaux, France. Email: contact@sylvra.co.uk. Phone: +33 6 06 97 81 32. Hosted by: Shopify Inc.

Article 2 – Products

Products available for sale are those listed on sylvra.co.uk (curtains, home décor). Each product is accompanied by a description provided by the Seller. Product photographs are as accurate as possible but cannot guarantee a perfect match with the delivered item. Colours and finishes may vary slightly between screens or between production batches.

Article 3 – Pricing

All prices are displayed in GBP (£). Sylvra reserves the right to modify prices at any time; however, the price charged will be that in effect at the time the order is confirmed. Shipping costs are free on all orders, as displayed at checkout.

Article 4 – Order Process

The order process comprises the following steps: product selection and addition to basket; basket review and confirmation; Customer identification and delivery address entry; delivery method selection; payment method selection and acceptance of these Terms; payment confirmation.

Confirming your order constitutes acceptance of these Terms, acknowledgement that you have read and understood them, and waiver of any conflicting purchase conditions. All data provided and the confirmation recorded shall constitute proof of the transaction.

Article 5 – Payment

By confirming your order, you agree to pay the price indicated. Payment is processed securely via our payment providers (Stripe, Shopify Payments or PayPal). Your card is charged at the time of order.

Article 6 – Delivery

Products are delivered to the address provided during the order process. Delivery timeframes shown on the site are average estimates covering processing and transit time. In the event of a dispatch delay, you will be notified by email. Sylvra cannot be held responsible for delays caused by factors outside its control (strikes, carrier issues, customs). Risk of loss or damage transfers to the Customer upon physical receipt of the products, in accordance with the UK Consumer Rights Act 2015.

Article 7 – Right of Return

In accordance with the UK Consumer Rights Act 2015, the Customer has 14 days from receipt of their order to exercise their right to return, without needing to provide a reason or pay any penalty.

Return costs are the sole responsibility of the Customer, unless the product is defective or does not match the order. Products must be returned to: Sylvra, 159 Boulevard Albert Brandenburg, 33300 Bordeaux, France, in their original condition and complete (packaging, accessories, instructions).

Article 8 – Legal Guarantees

All products benefit from the statutory guarantee of conformity and the guarantee against hidden defects under the UK Consumer Rights Act 2015.

Conformity guarantee: if the product received does not match its description or has a defect present at the time of delivery, the Customer has 2 years to bring a claim.

Hidden defects: if a product contains a hidden defect rendering it unfit for its intended purpose, the Customer may request cancellation of the sale or a price reduction.

For any guarantee claim, please contact us at: contact@sylvra.co.uk

Article 9 – Liability

Products comply with applicable UK law. Sylvra cannot be held liable for failure to comply with the laws of any country outside the UK to which a product is delivered. Sylvra accepts no liability for damage resulting from misuse or incorrect installation of purchased products.

Article 10 – Personal Data

Sylvra collects and processes Customer personal data for order management, service improvement and compliance with legal obligations. Data is stored securely and never sold to third parties. Under the UK GDPR, you have the right to access, rectify, erase and port your personal data, and to object to or restrict its processing. To exercise these rights, contact us at: contact@sylvra.co.uk. You also have the right to lodge a complaint with the ICO (ico.org.uk).

Article 11 – Governing Law and Disputes

These Terms are governed by the laws of England and Wales. In the event of a dispute, an amicable resolution will be sought before any legal proceedings. Failing agreement, the competent courts of England and Wales shall have jurisdiction. Nothing in these Terms affects your statutory rights as a UK consumer.