Shipping policy

Shipping Policy

Every order is carefully prepared by our logistics team and dispatched as quickly as possible. We work exclusively with reliable carriers to ensure fast, secure delivery. For information about returns, please refer to our Returns Policy.

Order Processing

All orders are processed within 1–2 business days, Monday to Friday, excluding public holidays. During peak periods (Christmas, sale events), a slight additional delay may occur.

Delivery Times

United Kingdom: typically 6–8 business days. Delivery timeframes are estimates provided by our delivery partners. Once your order has been dispatched, you will automatically receive a tracking number by email.

Shipping Costs

Free delivery on all orders — no minimum spend required.

Duties and Taxes

As Sylvra is based in France, your order is shipped from outside the UK. Under current UK customs rules, orders under £135 are not subject to import duties. If any customs charges apply to your specific order, these remain the responsibility of the customer. If you receive an unexpected customs invoice, please contact us and we will do our best to help.

Order Tracking

Once your parcel leaves our partner warehouse, you will receive an email with your personalised tracking link, allowing you to follow your delivery in real time.

Damaged or Lost Parcels

If your parcel arrives damaged or appears to have been lost in transit, contact us immediately. Our team will open an investigation with the carrier and find a prompt resolution — either a replacement or a full refund — in line with your rights under the UK Consumer Rights Act 2015.

Contact

For any questions about your order or delivery: contact@sylvra.co.uk